FAQs
General Questions
What is Panda Motorworks?
What is Panda Motorworks?
Panda Motorworks is a trusted provider of automotive performance parts, accessories, and professional tuning services. We specialize in enhancing vehicle performance and aesthetics for car enthusiasts.
Where is Panda Motorworks located?
Where is Panda Motorworks located?
Our headquarters are located at 124 Trade Center Drive, St. Peters, MO.
What are your business hours?
What are your business hours?
- Monday to Friday: 9:00 AM - 5:00 PM
- Closed Saturday & Sunday
How can I contact Panda Motorworks?
How can I contact Panda Motorworks?
- Email: support@pandamotorworks.com
- Phone: (636) 614-3100
- Contact Form: Available on our Support Page page
Website Order FAQs
How do I place an order?
How do I place an order?
You can place an order directly through our website. Browse our product catalog, add items to your cart, and complete the checkout process.
Do you offer bundle pricing when making a large order?
Do you offer bundle pricing when making a large order?
If you're interested in purchasing multiple items and would like to inquire about a bundle discount, please email sales@pandamotorworks.com with the following details:
- A list of the items you wish to purchase
- The quantity of each item
- Your shipping address (to estimate shipping costs)
How long does shipping take?
How long does shipping take?
Delivery times vary depending on the shipping method, your location, and availability of parts but on average you will receive your order in 3-5 business days unless you ordered custom parts, made-to-order parts, special order parts, backordered parts, etc. If you have questions about shipping time before placing an order, please reach out to sales@pandamotorworks.com.
How do you ship orders?
How do you ship orders?
Orders are generally shipped within 1-2 business days using USPS, UPS, or FedEx.
Standard ground shipping is 3 - 7 days business days depending on your location.
Does Panda Motorworks offer a price match guarantee?
Does Panda Motorworks offer a price match guarantee?
Yes! We strive to offer competitive pricing and will price match qualifying competitors under certain conditions.
To qualify for a price match, the following conditions must be met:
- The item must be identical (brand, model, part number, and condition).
- The competitor must be an authorized dealer of the product.
- The price must be current and verifiable (not from past promotions or out-of-stock listings).
- The item must be in stock and available for immediate purchase from the competitor.
To request a price match, email sales@pandamotorworks.com with:
- A link or screenshot of the competitor’s price.
- The product name or part number you’re looking to purchase.
- Your contact information for follow-up.
Can I change my order after it's been placed?
Can I change my order after it's been placed?
We always strive to accommodate changes to your order whenever possible. However, due to our quick turnaround time on most orders, our team may begin processing your order before we’re able to review your request. For the best chance of making a change, please email us at support@pandamotorworks.com as soon as possible with your order # and change request.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive an email with shipping details, and a link to track your package(s)
Do you offer international shipping?
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary based on your location. Please reach out to sales@pandamotorworks.com for a shipping quote.
Returns and Refunds FAQs
How do I return a product?
How do I return a product?
We accept returns within 30 days of delivery for unused and unopened items. Please visit our Return Policy page for more details.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7-10 business days from when we receive the item(s).
Tuning & Service FAQs
What services do you offer?
What services do you offer?
Our comprehensive range of services includes:
ECU Tuning & Dyno Testing – Custom tuning for enhancing your power, reliability, and drivability. To find out more please read our blog PandaTuned: What Should It Mean To You?
Aftermarket Parts Installation – Professional installation of performance parts such as intakes, exhausts, suspension upgrades, and more.
Vehicle Maintenance & Repairs – Routine maintenance, diagnostics, and repairs to keep your car running at peak performance.
Custom Fabrication – Bespoke solutions for exhaust systems, intercooler piping, and other custom projects.
Off-Road & Overland Modifications – Lift kits, lighting upgrades, and accessories for off-road enthusiasts.
Online store for aftermarket parts - We offer a vast selection of performance parts through our online store and can assist with recommendations. Please reach out to sales@pandamotorworks.com
Do you offer remote tuning?
Do you offer remote tuning?
Yes, we provide remote tuning services for customers who cannot visit our facility. Contact us to learn more about our remote tuning process.
Can I schedule an appointment for services?
Can I schedule an appointment for services?
Absolutely! You can schedule your service appointment through our Schedule an Appointment Page Today!
Do you offer warranties on installed parts?
Do you offer warranties on installed parts?
Yes! We stand by our craftsmanship and offer a 12,000-mile or 1-year warranty (whichever comes first) on labor for performance part installations.
Do you offer warranties on PandaBuilt Engines?
Do you offer warranties on PandaBuilt Engines?
Yes! We stand by our craftsmanship as long as it meets our PandaBuilt Warranty Guidelines which can be found here.